DriveMe Terms & Conditions

1.1 Age Requirement

• Minimum: 23 years
• Maximum: 73 years

1.2 Driving Experience

• No minimum required; P-plate drivers are allowed.
• Drivers with 0–23 months of experience are subject to higher security deposit and insurance excess.
• Drivers with ≥24 months of experience are eligible for standard security deposit and insurance excess.

1.3 License Requirements

• Singapore Residents / PR / Foreign Residents residing > 12 months: Valid Class 3/3A Singapore-issued license.
• Foreigners residing < 12 months: Valid foreign license, passport, and International Driving Permit (or notarised translation if the license is not in English).

1.4 Safety Disclaimer

• DriveMe reserves the right to decline bookings if a driver is deemed a potential hazard.

2.1 Booking Process

• Book via www.driveme.sg at least 2 hours before collection.
• Select vehicle, rental duration, and optional add-ons.
• Confirm booking with payment and pay the security deposit at collection after signing a contract.

2.2 Vehicle Availability

DriveMe may substitute the reserved vehicle with another of similar category if unavailable, without additional liability.

2.3 Collection & Return

• Location: 60 Jalan Lam Huat #05-21, Carros Centre, Singapore.
• Operational Hours: 9 AM – 9 PM daily (first collection 9 AM, last 8 PM).
• Returns outside operational hours will incur a SGD $500 surcharge.
• Pick-up/Drop-off and Delivery/Collection services available for additional fees ($25–$65) with 12-hour advance notice.

3.1 Rates & Charges

• Charged on a 24-hour, per-night basis.
• Security deposit required: SGD $500–$5,000 (depends on vehicle and driver experience).
• Late return: 1-hour grace period; thereafter, a 1-night rental fee applies.
• Early return: No refunds / rebates / incentives.

3.2 Payment Methods

• Online: Visa, Mastercard, AMEX, UnionPay, Google Pay, Apple Pay, Alipay, WeChat Pay.
• Onsite: Credit card, PayNow, or cash (for rental fees and security deposit).

4.1 DriveShield Coverage

• Lite (included): Basic coverage, $12/night.
• Elite: 50% reduction of insurance excess, +$18/night.
• Pro: Zero excess payable, +$40/night.

4.2 Additional Drivers

• Up to 2 additional drivers permitted, covered under the main driver’s selected DriveShield tier.
• Unregistered drivers are strictly prohibited; unlimited liability will fall on the main driver.

4.3 Insurance Excess

• Excess varies by driver experience, vehicle category, accident location, and DriveShield tier.
• Specific excess tables apply for Singapore and West Malaysia (see FAQ for details).

5.1 Cross-Border Travel

• Entry to West Malaysia is permitted with a $20/night surcharge.
• Entry beyond West Malaysia, including Thailand, is strictly prohibited.

5.2 Fuel & Battery Policy

• Vehicles must be returned at the same fuel level (measured to nearest ⅛). Shortfall incurs SGD $30 per ⅛ tank.
• EV battery level must match collection level ±5%. Shortfall > 15% incurs SGD $30 fee.

5.3 Prohibited Items & Conduct

• Durians, smoking, and vaping are strictly prohibited. Non-compliance will incur a $500 cleaning fee.

6.1 Hotlines

• Accident & Emergency / Breakdown (Singapore & Malaysia): +65 9888 8885
• Do not use WhatsApp calls.

6.2 Breakdowns

• Singapore: Replacement vehicle will be arranged but may differ from original make & model. Refunds given if replacement is a lower category.
• Malaysia: No replacement vehicles provided.

6.3 Accidents

• Refund of unused rental days depends on fault determination by insurance ("win-case" vs "lose-case").

7.1 Protection Options ($5/night each)

• Rim Protector: Up to $100 coverage
• Tyre Protector: Up to $100 coverage
• Dent Protector: Up to $100 coverage
• Scratch Protector: Up to $100 coverage

7.2 TowMe Coverage (Malaysia)

$30/night, includes towing and tyre-patching services.

Promotional bookings are non-refundable and non-amendable.

9.1 Driver Responsibility

• Drivers are responsible for all tolls, fines, parking fees, and damages during the rental period.

9.2 Towing Charges

• Malaysia: All tow charges borne by the hirer.

9.3 Compliance

Hirers must comply with traffic laws, rental terms, and DriveMe instructions.

• Vehicle orientation available upon request via WhatsApp (+65 9888 8518).
• No CashCard / Touch ‘n Go provided; hirers must prepare their own for tolls and parking.

DriveMe reserves the right to amend these terms at any time.